Last updated on 15-01-2024 15:46:38
AGAATE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have initiated the process of packaging or shipping.
 

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
 

• In case of complaints regarding products, please refer the issue to contact@agaate.com. In case of any Refunds approved by the AGAATE, it’ll take 6-8 Days days for the refund to be processed to the end customer.

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Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@agaate.com.